Shipping and Returns
Standard orders of $60.00 and above are shipped free within Australia and N.Z.
All parcels are shipped from Melbourne.
Standard shipping (3-5 working days) $10.00 (inc GST)
Express shipping (1-2 working days) $15.99 (inc GST)
No GST is charged on international orders (orders with a billing address outside Australia). All parcels are shipped from Melbourne.
International shipping is calculated based on the total order value, as follows:
Spend upto $50 – $15.00 freight
Spend $50 – $100 – $35.00 freight
Spend $100 – $150 – $40.00 freight
Spend $150 – $250 – $50.00 freight
Spend $250+ for FREE shipment
Tea Mantra complies with Australian regulations, however, your country may have different requirements for importing our products. We won’t be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order. International shipping time is between 5-10 business days.
Our company policy does not accept returns. However, we are happy to exchange the product, upon presentation of the returned product, within 4 weeks of purchase. Please ensure that the actual packaging has not been tampered unless the product was faulty. It is your responsibility to cover postage charges for exchange of products.